Return Policy

Return and Exchange Policy

What is your return and exchange policy?

  • You can easily complete a return request for purchases made through Teamson.com or TeamsonKids.com by clicking on the Contact Us link in the bottom navigation menu and then choosing the General Inquiries option. We have a 30 day return policy for product returns.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from Teamson.com, TeamsonHome.com or TeamsonKids.com. You may also be required to provide the following:
    • Images of the damaged item
    • The original ship-to name and address of the product
    • The original product so it can be inspected by our quality control team. Please do not throw the item away.
  • There are certain situations where only partial refunds are granted (if applicable):
    • Any item is not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.
  • Monogrammed items, gift cards and final sale items are not eligible for returns or exchanges.

How long is the warranty period?

We offer return and exchange service within 30 days. If you receive a replacement part, we will extend the warranty period for another 30 days.

Can I cancel my order?

Unfortunately, we are unable to cancel your order once it has been placed, since our system processes all orders immediately. Alternatively, items may be returned within 30 days per the terms of our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to Teamson.

Refund Policy

What is your refund policy?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 business days.

Why have I not received my refund yet?

  • If you have not received a refund after some time, first check with your bank or credit card provider. It may take some time for your refund to be officially posted or processed.
  • If you have checked with your bank or credit card provider and you still have not received your refund, please contact us at 1.800.925.3959 or via email at support@teamson.com.

Gifting

Can I include a personalized gift message with my purchase?

No

If I give a gift to someone, can that person exchange it for something else or return the item?

Please contact our Customer Care Team by phone at 1.800.925.3959 or via email at support@teamson.com.

After Delivery

What should I do if my Items arrived broken?

  • We offer a 30-day period to notify us of defective or damaged items. For defective or damaged items, you have to first determine if you require a full replacement or need a few replacement parts. Please contact our Customer Care Team by phone at 1.800.925.3959 or via email at support@teamson.com.
  • You may be required to provide the following:
    • Images of the damaged item.
    • A receipt with the original proof of purchase.
    • The original ship-to name and address of the product.

What should I do if there is a part missing from my package?

  • We offer a 30 day period to notify us of missing parts or items. Please contact our Customer Care Team by phone at 1.800.925.3959 or via email at support@teamson.com.
  • For a parts request, click the Contact Us link in the bottom navigation menu, choose the Request Parts option in the drop down menu and submit a request. Someone will be in touch to get new parts sent to you. You may be required to provide the following:
    • A receipt with the original proof of purchase
    • The original ship-to name and address of the product

What should I do if the assembly instructions are incorrect or missing?

Please contact our Customer Care Team at1.800.925.3959 or via email at support@teamson.com. We are always here to assist you.