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Customer Service

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Check out our FAQs or call our experts at 1.800.935.3959

Return Policy

Returns

You can easily complete a return request for purchases made through Teamson.com through the Return & Parts Request form in your user account. We have a 90 day return policy. Unfortunately, once 90 days have gone by since your purchase, we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You may also be required to prepare the following: images of the damaged item, the original ship to name and address of the product, and the original product up to be inspected by our quality control team so please do not throw the item away.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 90 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 business days.

Late or missing refunds:

If you haven’t received a refund after some time, first check with your bank and credit card provider. It may take some time for your refund to be officially posted or processed. If you’ve done all of this and you still have not received your refund, please contact us at sales@teamson.com

If the item was marked as a gift...

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will handle the return.

If you want to replace items which are defective or damaged...

We offer a 90 day period to notify us of defective or damaged items. For defective or damaged items, first determine if you require a full replacement or need a few new parts. For full replacements, contact our team at sales@teamson.com. For parts request, please use our online Return & Parts Request form in your user account manager and someone will be in touch to get new parts sent to you. You may be required to prepare the following: images of the damaged item, a receipt with the original proof of purchase, the original ship to name and address of the product, and the original product up to be inspected by our quality control team so please do not throw the item away.