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Customer Service

Need help?

Check out our FAQs or call our experts at 1.800.935.3959

FAQs

What payment methods do you accept?

We accept all major credit cards as well as Paypal on Teamson.com.

How can I check my order status?

To check your order status, simply login to your account manager and view your order history. The current status of your order will be shown with your order.

How can I track the shipment of my package?

If you have an account with us, you can log in to your account to view your current order status. Alternatively, you can also call customer service to track your order at 1.800.925.3959 or via email at sales@teamson.com.

I am missing or have lost my assembly instructions!

We're sorry about that, please visit our downloads section in the footer (https://www.teamson.com/download-assembly) to find and download the instructions corresponding to your item. If you need additional assistance locating your assembly instructions, please contact customer care at 1.800.925.3959 or via email at sales@teamson.com with your item number.

I received my order, but my item arrived damaged. How do I get a replacement?

We offer a 90 day period to notify us of defective or damaged items. For defective or damaged items, first determine if you require a full replacement or need a few replacement parts. For full replacements, contact our team by phone at 1.800.925.3959 or sales@teamson.com. For parts request, please use our online Return & Parts Request form in your user account area and someone will be in touch to get new parts sent to you. You may be required to prepare the following: images of the damaged item, a receipt with the original proof of purchase, the original ship to name and address of the product, and the original product up to be inspected by our quality control team so please do not throw the item away.