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Customer Service

Still need help?

Take a quick look on our FAQs first, or call our experts at 1-800-935-3959.

FAQs

What payment methods do you accept?

We accept all major credit cards as well as Paypal on Teamson.com.

How can I check my order status?

To check your order status, simply login to your account manager and view your order history. The current status of your order will be shown with your order.

How can I track the shipment of my package?

If you have an account with us, you can log in to your account to view your current order status. Alternatively, you can also call customer service to track your order at 1.800.925.3959 or via email at sales@teamson.com.

I received my order, but my assembly instructions are missing!

We're sorry about that, please contact customer service at 1.800.925.3959 or via email at sales@teamson.com with your item number and we will have an instruction booklet sent to you.<br />

I received my order, but my item arrived damaged. How do I get a replacement?

We offer a 30 day period to notify us of defective or damaged items. For defective or damaged items, first determine if you require a full replacement or need a few replacement parts. For full replacements, contact our team by phone at 1.800.925.3959 or sales@teamson.com. For parts request, please use our online Return & Parts Request form in your user account area and someone will be in touch to get new parts sent to you.